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Further Information for Professionals

Please see the core information on our service in the following section introductions (which themselves have links to supporting relevant information):

If you require further information and this is not set out below, please contact our Service Coordinator, April, on enquiries@pfp.org.uk or call us on 01656 333637 on any weekday between 9.00am and 5.00pm.

Who is the Responsible Individual?

The Responsible Individual for the Service is Lauren Lincez. Lauren is a qualified Social Worker with over 10 years experience and is registered with Social Care Wales.  Lauren has a background in child safeguarding and in undertaking parenting assessments for families in care proceedings.

Where can I find the PfP Statement of Purpose?

A copy of PfP’s current Statement of Purpose can be obtained by contacting enquiries@pfp.org.uk

Do you allow families to receive visitors?

Yes, we recognise how important it is for our residents to have contact with their families during their stay. These visits will need to be risk assessed and agreed with the placing authority in advance. Each visit will then be agreed at a mutually convenient time.

Please note any visitors are done so in accordance with the current Welsh Government guidance in respect to Covid-19 and all visitors are expected to adhere to the procedures in place.

Who do I contact to arrange a visit or meeting to discuss the service?

If you email enquiries@pfp.org.uk or call us on 01656 333637 a member of our team will gladly help to put you in touch with the relevant person.

We are always happy to discuss our current services or the potential to work in partnership with a local authority.

What do you have in place to ensure good governance?

Please see Quality & Governance for an overview of this.


Do you accept families from across the UK?

Yes we do.  We understand that there are sometimes specific reasons why a family cannot be supported more locally to where they live and receive referrals from across England and Wales.

How do I make a referral to PfP?

Should you wish to discuss a potential referral, please ask to speak to our Service Coordinator or our Service Director on 01656 333 637 or email at enquiries@pfp.org.uk

Do you provide a service for fathers?

Yes, we accept referrals for fathers who are part of a couple or single parents.

We can provide a residential placement for both parent(s) or work with one resident parent and a non-resident parent (including non-resident parenting assessments).

What ages of children will you support?

We are able to support children within a family from birth up to 2 years old at the time of admission.

We occasionally have parents in the service who are under the age of 18 themselves. We are able to support young parents, from the age of 16 years (and have experience of doing so).

Currently we are only accepting referrals for families with up to one child under sixteen (i.e. the baby).  We will keep this under review.

See About Us for more information on the types of needs we can support.

Do you accept applications from the Prison Service?

We are unable to accept applications directly from the Prison Service but would consider referrals for parents who have been involved in the Criminal Justice System.

We are able to complete a viability assessment to determine if we are able to meet their needs alongside others within the Centre and manage any associated risks.

Which local authorities do you collaborate with?

At PfP, we collaborate with any local authorities in the UK who require our service, in order to help as many people as possible. Please do get in touch if you would like to know more.

Are families from England subject to Welsh legislation?

All families residing in our Service will be subject to Welsh safeguarding legislation and regulatory oversight from Care Inspectorate Wales, given that our Service is based in Wales. We will liaise closely with the placing authority pre-admission to discuss any key matters they need to be aware of during the family’s stay.