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FAQ for Potential Team Members

Frequently Asked Questions include those in the table below and those answered on the Careers page:

  • What does PfP aim to do?
  • What are PfP’s values?
  • Who are we looking for?
  • What benefits do we offer team members?

If you have a question that isn’t answered in the table below or on the Careers or Vacancies pages, please let us know by contacting recruitment@pfp.org.uk


What is a “Residential Family Centre”?

A residential family centre is an establishment that provides residential services for parents and their children in order to monitor and assess the parents’ ability to respond to their children’s needs and to safeguard and promote their children’s welfare.

Ty Seren is the first residential family centre in South Wales.

How do I apply to join the PfP Team?

Please keep an eye on the Vacancies website page for any current vacancies.

Do I need a qualification to work in the service?

  • As you would expect in a regulated social care environment, there is a qualification framework which applies to all residential family centres in Wales.
  • For a Family Support Worker role, you must have, or be willing to complete, the Level 3 Health and Social Care: Practice (Children and Young People) and/or other qualifications required by Social Care Wales for any future registration requirements. See Social Care Wales qualification requirements.
  • For other roles, please check the person specification to see whether a qualification is essential or desirable for the role you are applying for.
  • If you are unsure about the requirements for a specific role you are applying for, please contact us via telephone for an informal discussion.

How many Residential Centres does the organisation operate?

Currently PfP has one residential family assessment centre, Ty Seren in Bridgend.

Our strategy is that there will be more centres in the future, we are currently in the planning stages for our second centre.


How do you observe the families?

We observe families via a range of methods including in-person observation in the family’s room, communal areas in the Service and in the community. We also observe families via CCTV for agreed periods of time, with each family’s consent.

The methods and levels of observation will be assessed on a case by case basis, dependent on the identified needs of the family for that stage in the placement.

Is there parking available for me at the centre?

Yes , there is dedicated free parking available onsite, directly outside our Ty Seren centre within the grounds.

Is there a bus service near the centre?

Yes, our Service in Ty Seren is well served by public transport links.

Is the service open all year round?

Yes, our Service supports families 24 hours per day, 7 days a week however our main office hours for enquiries, job applications and referrals are Monday to Friday 9am to 5pm (excluding bank holidays).

What precautions are you taking to prevent the spread of Covid-19?

We have implemented robust policies and procedures, based on current government and health guidelines, in respect of the response to Covid-19.

All staff working in Ty Seren will be expected to follow protocols set by PfP in line with guidance.

When will my pay be reviewed?

Pay for every individual working for PfP will be reviewed a minimum of annually at the time of PfP’s pay review.  Ordinarily any amendment in pay will take place in April (following a pay review) unless an individual is in probation, when their pay will be reviewed following the successful completion of probation.

How often do you hold appraisals?

Appraisals are completed annually. All employees are expected to prepare for, and have, quarterly management supervisions in addition to annual appraisals.