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Further Information for Families

Welcome to the Family Information section: we will try and make sure that any information you require can be answered.   If your specific question is not answered below, please see the core information on our service in the following section introductions (which themselves have links to supporting relevant information):

If you require any further information, please contact service@pfp.org.uk to ask for help.

Family Frequently Asked Questions

What is Ty Seren? What is a Residential Family Centre?

Ty Seren is a Residential Family Centre located in Bridgend, South Wales.

A residential family centre is a place where parents come with their children for approximately 12 weeks to be supported to develop their parenting skills.

All parents will be subject to an assessment at Ty Seren on their progress and their ability to care for their child and to keep them safe from harm.

Will you be able to support my needs?

Please see About Us for a summary of the types of individuals we can currently support at Ty Seren.

How do you assess my ability to safely look after my child?

  • We will work closely with you throughout the duration of your stay, to build a picture of how you look after your child.
  • We will do this by observing your interactions with your child whilst at Ty Seren and out in the community.
  • We will support you by providing advice, guidance and encouragement.
  • We will provide regular feedback about what is working well and what needs to change.
  • We will listen to you, talk with you and help you with any issues that either you or we have identified in looking after your child.

Am I allowed to go out with my baby?

Yes, subject to agreement with team members and support services such as your child’s social worker. You may have to be accompanied by a member of the team when you first arrive in the service/during the first stages of the placement.

Do I have to pay anything towards my package?

  • Unless otherwise agreed with your placing local authority, the fee for the assessment and package with Ty Seren will be paid for by the local authority.
  • However, you are however expected to provide your own items, as you would in your own home such as food, hygiene products, detergent etc.

Can I make a referral directly to Ty Seren for my own family?

We do not accept referrals to our service directly from families. Referrals will have to be made officially via a professional agency such as a Social Worker, Guardian or Solicitor and will most likely need to be agreed via a Family Court Judge.

Is Partnerships for Progress the same organisation as Family Crosspoint?

Partnerships for Progress is the same legal entity as Family Crosspoint and, as such, is registered with Care Inspectorate Wales as the provider of services at Ty Seren.

However, there has been a complete change in the executive directors (the senior leadership team) and the entire organisation, its service model, policies, procedures and training have been overhauled.

We are informed by the past experience of Family Crosspoint, but are a new team with a new organisational name and a new name for the centre in Bridgend, Ty Seren.

Please see Learning from the Past for more information on the past and the improvements that have been made.

How will I know that I am progressing?

There will be regular meetings with the team/Family Support Worker throughout your stay which will update you on your progress. This will highlight any areas where you are improving and will also help focus on any areas that need developing.

Will my benefits stop?

No, in most instances they will carry on as normal. Social Services will arrange for a temporary change of address and help with any other arrangements needed.

Will all my children be able to stay in the unit?

Currently we are only able to support up to one child under the age of sixteen along with their parent(s).

Can I bring my own car?

Yes providing it is fully taxed, insured and roadworthy. There is secure parking outside of the centre.

How many other families will I be staying with?

  • The maximum number of families we are able to support under current Care Inspectorate Wales conditions is 5, but the number of families is likely to be lower than this given the centre is reopening in October 2021.
  • Should you come to the centre, you may be the only family currently receiving support and it is not likely that there will be more than 3 families receiving support for the foreseeable future.


Who will work with me when I stay?

Along with your child’s Social Worker and other professionals involved, you will be expected to work with our own team which includes our Health Visitor, Social Worker, Parenting Assessment Coordinator, Family Support Workers etc.

Every family has an additional point of contact within the Family Support Worker team to help understand your wider experience of the service and identify ways in which we may be able to improve services for you and/or future families. We will agree with you (or take into account the fit with your assessed needs if this is not possible to agree), which member of staff will fulfil this role.

Will my Health Visitor still visit me and my baby?

Yes, when you move to our Service you will allocated a Community Health Visitor from the Local Health Board (Bridgend) who will visit you in placement. We also have our own in-house Health Visitor who will provide extra support and advice and work together with the Community Health Visitor to make sure your baby’s health and development are progressing.

I’m not a very good cook, will I get help?

Yes, our team will be available to advise you on planning your meals, can show you how to use the cooking facilities and help you cook different dishes.

What about Covid-19?

At Ty Seren we follow the most recent Welsh Government guidance on safety. Our team will wear PPE. Our team are regularly tested. There is a temperature check system installed at the entrance to Ty Seren and this must be used by all individuals, staff and visitors.  Individuals with a high temperature may not be able to enter the centre without completing a LFT.  The building is regularly cleaned twice daily to make sure it is as safe as possible.  We encourage all staff and residents to maintain social distance from each other wherever possible to do so.

As you will be living at Ty Seren you won’t be required to wear PPE but we may require you to take a Covid Test (usually a LFT which is a Lateral Flow Test, these are the tests that provide results with 30 minutes). If you do develop symptoms or test positive for Covid-19 while staying with us, then you will be required to self-isolate in your room for the required period. We will offer you as much support as possible during this time.

If you are displaying symptoms of Covid-19 or have a positive LFT then we may require you to take a PCT test and self isolate until the results arrive (a PCR Test stands for Polymerase Chain Reaction Test which has to be sent to a lab, results usually take up to 72 hours to return).

We help families develop the skills needed to give them the confidence to make decisions about their lives and encourage them to build healthy, long-lasting relationships with their children.