Further Information for Families

Ty Seren is a Residential Family Centre located in Bridgend, South Wales.

A residential family centre is a place where parents come with their children for approximately 14 weeks to be supported to develop their parenting skills.

All parents will be subject to an assessment at Ty Seren on their progress and their ability to care for their child and to keep them safe from harm.

Please see Referrals & Admissions Criteria for a summary of the types of individuals we can currently support at Ty Seren.

• We will work closely with you throughout the duration of your stay, to build a picture of how you look after your child.
• We will do this by observing your interactions with your child whilst at Ty Seren and out in the community.
• We will support you by providing advice, guidance and encouragement.
• We will provide regular feedback about what is working well and what needs to change.
• We will listen to you, talk with you and help you with any issues that either you or we have identified in looking after your child.

Yes, subject to agreement with team members and support services such as your child’s social worker. You may have to be accompanied by a member of the team when you first arrive in the service/during the first stages of the placement.

• Unless otherwise agreed with your placing local authority, the fee for the assessment and package with Ty Seren will be paid for by the local authority.
• However, you are expected to provide your own items, as you would in your own home such as food, hygiene products, detergent etc.

We do not accept referrals to our service directly from families. Referrals will have to be made officially via a professional agency such as a Social Worker, Guardian or Solicitor and may need to be agreed via a Family Court Judge.

There will be regular meetings with the team/Family Support Worker throughout your stay which will update you on your progress. This will highlight any areas where you are improving and will also help focus on any areas that need developing.

No, in most instances they will carry on as normal. Social Services will arrange for a temporary change of address and help with any other arrangements needed.

Currently we are only able to support families with all children under the age of two at the point of admission.  This is under review and we may change this in 2024.

Yes providing it is a single vehicle, fully taxed, insured and roadworthy. There is a limited amount of secure parking immediately outside of the centre.

It would all depend on the occupancy levels on the time of stay but the maximum number of families we support at one time is 11. This however , would be a rare occurrence and is usually less.

Along with your child’s Social Worker and other professionals involved, you will be expected to work with our own team which includes our Health Visitor, Social Worker, Key Worker, Family Support Workers etc.

Every family has a key worker within the Family Support Worker team to help understand your wider experience of the service and identify ways in which we may be able to improve services for you and/or future families. We will agree with you (or take into account the fit with your assessed needs if this is not possible to agree), which member of staff will fulfil this role.

Yes, when you move to our Service you will allocated a Community Health Visitor from the Local Health Board (Bridgend) who will visit you in placement. We also have our own in-house Health Visitor who will provide extra support and advice and work together with the Community Health Visitor to make sure your baby’s health and development are progressing.

Yes, our team will be available to advise you on planning your meals, can show you how to use the cooking facilities and help you cook different dishes.